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Daktel Cloud

The engine room
of care.

Dashboards, case management, escalations and analytics – everything a response center needs to run care for thousands of homes, in one secure cloud.

Every sensor, every watch, every call flows here. GNI reads it; the people who run care act on it.

The platform

One screen, four jobs.

A response center runs on four things: knowing what is open, not being interrupted by what is not, seeing the month as well as the minute, and being able to prove all of it.

Tap a job – the screen follows

Daktel Cloud – operations map, every home on one screen
Daktel Cloud – automated workflows
Daktel Cloud – analytics and reports
Daktel Cloud – the audit log
How it runs

Three moments,
from the platform’s side.

What the operator sees, what GNI already did, and what leaves the building – for a night alert, an empty home, and a battery.

Placeholderimages/cloud-case-1.webp?v=d7d9f2bf · 960×1200
0103:12 · A night alert

The bed is empty. The room is still.

  1. DeviceOff-bed, and no motion

    The bed reports off-bed and the room stays still – two quiet signals that mean nothing on their own.

  2. GNINot a normal night

    GNI reads the pattern against this subscriber's own nights – they never get up at this hour – and puts the case at the top of the queue.

  3. OperatorAll on one card

    The operator sees the home, the last three events and the console line in one card, and opens the call.

  4. OutcomeResolved, recorded, reported

    The call is recorded, the case closes with a note, and at 07:30 the family's morning report carries it. Nothing has to be explained twice.

Placeholderimages/cloud-case-2.webp?v=680a7b79 · 960×1200
0214:20 · An empty home

The front door opens. The subscriber is across town.

  1. DeviceDoor contact opens

    The front door opens in a home whose subscriber is out – the X10 placed her across town two hours ago.

  2. GNIVacation mode was already on

    GNI switched it on when she left; every sensor is a security layer now. An entry needs an answer – but not a person's.

  3. SystemAn automated call

    Nobody at the response center is interrupted. The platform calls the family contact itself and asks for a one-key confirmation.

  4. OutcomeConfirmed in seconds

    The daughter presses one – it was the cleaner. The event is logged, and no operator spent a minute on it.

Placeholderimages/cloud-case-3.webp?v=40ff2ede · 960×1200
03Tuesday · A low battery

Fixed before anyone noticed.

  1. DeviceMotion sensor, battery low

    A sensor in the hallway reports a low battery. It is still online – for now.

  2. GNICaught before it fails

    GNI looks after every connected device in the home, not only the person. It reads the warning – low battery, power removed – and raises a maintenance alert before the device loses its link to the system.

  3. TeamMaintenance, not an emergency

    The alert goes to the maintenance queue, not the live one. The operators keep working, and the sensor is serviced while it is still reporting.

  4. OutcomeNever lost link

    The battery is replaced before the sensor goes silent. The home stayed covered, and nobody in it noticed anything.

For the people who run care

What Daktel Cloud means
for your operation.

01Health providers & insurers

Your patients' data,
in your workflow.

Readings from the X10 and the home arrive as one record per patient, trended by GNI – and leave through reports your team already reads.

  • Per-patient history & trends
  • Weekly deterioration reports
  • Exports for your systems
For health providers →
02Monitoring centers & partners

Your monitoring center,
on the smartest platform.

Run your own subscribers on Daktel Cloud – your brand, your operators, your rules. GNI clears the noise; the platform handles everything else.

  • Multi-tenant, white-label ready
  • Live dashboards & case management
  • Onboarding & training
For monitoring centers →
03Governments & municipalities

A national platform,
with a full audit trail.

From a pilot district to a country – one cloud, regional reporting, and every action attributed and recorded for the regulator.

  • From a district to a country
  • Regional reporting
  • Compliance & audit trails
For governments →
Trust by design

Privacy is
a principle,
not a feature.

Consent-based data

Every sensor, every recording, every report – with the subscriber's consent, and revocable.

Encrypted in transit and at rest

From the hub to the cloud and inside it. Keys and rotation managed by Daktel.

Role-based access

An operator sees what the role needs – no more. Every login attributed.

Full audit trails

Every alert, call and action recorded, with who, when and what changed.

Data residency

Held in Daktel's secure cloud, one territory apart from the next. A single administrator – the organization running the service there – can reach it. No one else, and never another client's data.

Security & Resilience Overview

How Daktel Cloud is built and run – architecture, access, data, backup and recovery.

PDF · 9 pages · Updated – September 2026 Download PDF
Works as one

Part of one ecosystem.

Daktel Cloud is the foundation: every home, watch and call flows into it, GNI reads it, and Safe Home and the X10 run on it.

Explore the Eco System
Cloud GNI Devices &
Services

Let's talk about the people you care for.

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